Privacy Policy

Central Home Hub ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit centralhomehub.com, use our Home Check-Up tool, contact us, request a consultation or subscribe to our newsletter. By using our website, you agree to the practices described in this policy.

We may collect information you provide directly, such as:

• Your name, email address, phone number and property address.
• Details about your home and project, including services of interest, photos, plans and messages.
• Newsletter preferences and topics you select when subscribing.
• Information shared during consultations, site visits, calls and emails.

We also collect technical information automatically, such as browser type, device information, pages visited, referring pages and approximate location based on your IP address.

The Home Check-Up on our home page lets you tick statements about your home and see suggested services. It runs entirely in your browser. Your answers are not stored or sent to us, and they disappear when you leave or refresh the page.

We use personal information to:

• Respond to enquiries and arrange consultations and site visits.
• Prepare proposals, estimates and contracts you request.
• Plan, permit, schedule and complete renovation and upgrade projects.
• Coordinate with local building, zoning or preservation offices when your project requires it.
• Send newsletters and updates to subscribers.
• Maintain, secure and improve our website and services.
• Comply with legal, tax, licensing and regulatory obligations.

We use cookies and similar technologies to operate the website, remember preferences and understand how visitors use our pages. Some features use browser session storage, for example to carry your email address from the footer newsletter box to the Subscribe page. You can control cookies through your browser settings, although some features may not work as intended if cookies are disabled.

We do not sell your personal information. We may share it with:

• Service providers who host our website, deliver email and support our operations.
• Subcontractors, suppliers and installers who help complete your project.
• Utilities and permitting authorities when required for solar, electrical or building approvals.
• Independent lenders or warranty providers, only when you ask us to connect you with them.
• Professional advisers such as accountants, insurers and attorneys.
• Government agencies when required by law.

If our business is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.

If you provide your phone number or email address, we may contact you about your enquiry, appointments and project updates. We send marketing texts only with your consent. You may opt out of marketing communications at any time, and we may still contact you about active consultations or projects.

We may photograph our work to document progress and quality. With your permission, we may share photos of completed projects on our website or social media without publishing your name or address. You may ask us not to use photos of your home at any time.

Subscribers receive home improvement ideas, seasonal maintenance reminders and updates about our services. Every email includes an unsubscribe link, and you may also unsubscribe using our Unsubscribe page or by contacting us.

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by applicable law, including the Illinois Personal Information Protection Act.

We keep personal information only as long as necessary for the purposes in this policy, including providing services, honouring warranties, resolving disputes and meeting legal and accounting obligations. When it is no longer needed, we securely delete or de identify it.

You may ask us to access, correct or delete the personal information we hold about you, subject to legal exceptions. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below. We may need to verify your identity, and we will not discriminate against you for exercising your rights.

You may also browse most of our website and use the Home Check-Up without identifying yourself, decline optional cookies, unsubscribe from marketing emails and ask us not to use photos of your home.

We do not collect, store or use biometric identifiers or biometric information through our website or in the course of providing our services. If any security product we install uses features such as facial recognition, those features are controlled by you through the manufacturer's platform under its own terms and privacy policy.

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

Our website may include links to third party websites, embedded maps and social media platforms. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Please review it periodically.

If you have questions about this Privacy Policy or wish to make a privacy request, please contact Central Home Hub by email at contact@centralhomehub.com, by phone at +1 708-848-8155, or through our Contact Us page.